An AI receptionist that answers your clinic's phone, talks to patients in a natural human-like voice, and books appointments directly into Best Practice — 24/7.
Best Practice Integrated Partner
Trusted by Australian medical clinics running Best Practice software
An intelligent voice agent that answers your clinic's phone calls — day and night. It speaks naturally, identifies existing patients, books new and existing appointments, communicates your billing policies, sends confirmations and reminders, and integrates directly with Best Practice. Patients experience a warm, professional conversation. Your team gets structured support.
According to the Australian Bureau of Statistics, over a quarter of Australians waited longer than acceptable for a GP appointment last year. Nearly half of urgent patients waited 24 hours or more. These aren't team failures — they're structural gaps in how clinics manage booking demand.
Every role in your clinic feels the impact of booking gaps differently. Here's how structured AI reception addresses each one.
24/7 AI Healthcare Receptionist was created by a practice owner who lived these operational pressures firsthand — missed bookings, staff turnover, coverage gaps, and the invisible revenue loss that nobody tracks until it's significant.
Every clinic gets personalised onboarding and ongoing support from a real Australian-based team that understands healthcare.
On any plan — Flexible, 12-month, or 24-month contract. Setup fee waived on contract plans.
Most AI reception tools were built for general business. Here's what happens when you build specifically for Australian medical clinics running Best Practice.
Four steps from first conversation to fully operational — with your team supported every step.
See how it works in a real clinic environment. 20 minutes, no pressure.
Flexible, 12-month, or 24-month contract. Per-use fees only when the AI handles a call.
Doctor rules, appointment types, billing — our team sets it up for you.
Best Practice integration, team training, and ongoing dedicated support.
You only pay the per-use fee when the AI actively handles a call. Everything else is included.
"Since using 24/7 AI Healthcare Receptionist, our staff aren't constantly firefighting. The Monday morning backlog has virtually disappeared."
"We're capturing bookings we never even knew we were losing. After-hours calls that used to go to voicemail are now confirmed appointments."
"The dedicated support team made all the difference. They configured everything to our doctors' exact preferences. We felt looked after from day one."
Yes. 24/7 AI Healthcare Receptionist is built specifically for Australian medical clinics running Best Practice software. This allows us to integrate directly with your appointment types, doctor profiles, and booking rules.
A simple monthly subscription plus a small per-use fee only when the AI handles a call. Choose from Flexible (month-to-month), 12-month, or 24-month contract plans. Your first month's usage is completely free on any plan. Contract plans also waive the setup fee.
No. It's designed to support your team, not replace them. It handles overflow, after-hours, and repetitive calls so your reception staff can focus on in-clinic patients and tasks that require a human touch.
Every clinic gets a dedicated support team — real people, based in Australia, who understand healthcare. We handle personalised onboarding, ongoing optimisation, and are always available when you need us.
The AI speaks in a natural, human-like voice that's warm and professional. Most patients experience it as a helpful, efficient phone conversation. It's designed to feel familiar — not robotic — so patients feel heard and looked after from the first moment they call.
Most clinics go live within days. We handle the Best Practice integration, configure your doctor-specific rules and appointment types, and train your team on how it all works.
Use our Revenue Impact Calculator to see what missed bookings are costing you — then see how we fix it. First month's usage free on any plan.